Frequently Asked Questions

Signing up is easy! Simply choose your plan, select your preferred location, create your account, and complete USPS Form 1583. The entire process takes about 5-10 minutes. Once your form is verified (usually within 24-48 hours), you can start receiving mail at your new address.

USPS Form 1583 is a required authorization form that allows us to receive mail on your behalf. It's a simple one-page form that verifies your identity and authorizes Keeper Mailbox to accept mail for you. We provide step-by-step guidance to complete it, and you can submit it electronically with two forms of ID.

Most accounts are activated within 24-48 hours after submitting your USPS Form 1583. We'll send you a confirmation email as soon as your account is ready. You can then start updating your mailing address with businesses, banks, and government agencies.

Yes! Our virtual mailbox addresses are real street addresses that can be used for business registration, LLC formation, and as your official business mailing address. Many of our customers use our service specifically for this purpose.

You'll need to update your address with all senders. We recommend filing a USPS change of address form to forward mail from your old address to your new virtual mailbox for a transition period. Make sure to update your address with banks, subscriptions, government agencies, and other important contacts.

Absolutely! We accept packages from all major carriers including USPS, FedEx, UPS, and DHL. You'll receive a notification when your package arrives, and you can choose to have it stored, scanned (for documents), or forwarded to your current location.

No, our services are available to both US residents and international customers. However, you will need to provide valid identification and complete USPS Form 1583. International customers should ensure they can provide the required ID documentation.

Once your account is activated, simply log in to your dashboard at any time. You'll see all incoming mail with envelope photos. From there, you can request to open and scan mail, forward it, shred it, or keep it in storage. Our mobile-friendly interface works on any device.

Your monthly plan includes a real street address, mail receiving services, instant notifications with envelope photos, online mail management dashboard, and free storage for the first 30 days. The number of pieces you can receive and scans included varies by plan tier.

No, we don't charge any setup fees. You simply pay your monthly subscription fee, and you can start using the service immediately after activation. There are no hidden costs or one-time charges.

Additional fees apply for services beyond your plan limits. These include: mail scanning ($0.50-$2 per page), mail forwarding (shipping cost + $5 handling), package storage after 7 days ($2/week), mail storage after 30 days ($0.50/piece/month), and certified shredding ($1 per piece). Check our pricing page for a complete list.

Yes! You can upgrade or downgrade your plan at any time from your account settings. Upgrades take effect immediately, while downgrades take effect at the start of your next billing cycle. There are no penalties for changing plans.

Yes! We offer a 15% discount when you pay annually instead of monthly. Annual subscriptions are billed once per year and provide significant savings for long-term users. You can switch to annual billing from your account dashboard.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal. All payments are processed securely through our encrypted payment system.

When you receive mail, you'll see a photo of the envelope in your dashboard. You can request to have the contents scanned at 300 DPI high resolution. We'll open the mail, scan all pages, and upload them to your account usually within 24 hours. The digital files are yours to download and keep.

Forwarding speed depends on the shipping method you choose. Standard shipping within the US takes 3-7 business days. Express options are available for 1-3 day delivery. International forwarding typically takes 7-21 business days depending on the destination country.

Yes! Package consolidation is a great way to save on shipping costs. Simply select multiple items in your dashboard and request consolidation. We'll combine them into one shipment, which can significantly reduce your forwarding fees, especially for international shipping.

You can request to have unwanted mail securely shredded directly from your dashboard. We use certified shredding services to ensure your privacy. This is perfect for junk mail, advertisements, or any documents you don't need to keep.

Letters are stored free for the first 30 days, packages for 7 days. After that, storage fees apply ($0.50/letter/month, $2/package/week). We can store your mail for as long as you need, up to 6 months. All mail is kept in our secure, climate-controlled facility.

Yes, we accept all types of mail including certified, registered, and signature-required items. You'll receive immediate notification when such items arrive. We'll sign for them on your behalf (as authorized by your Form 1583) and hold them securely until you decide what to do with them.

Absolutely! That's one of the main benefits of a virtual mailbox. You can access your account from anywhere in the world with an internet connection. View your mail, request scans, and manage everything from your phone or laptop no matter where you are.

You'll receive instant email and SMS notifications (if enabled) when mail arrives. For urgent items, you can request same-day scanning (additional fee) or express forwarding. Our support team is also available to assist with time-sensitive mail during business hours.

Yes! We accept deliveries from USPS, FedEx, UPS, DHL, and all other major carriers. Our facilities are equipped to handle both standard mail and packages of various sizes.

Yes! Depending on your plan, you can add multiple recipients (family members, business partners, etc.) to your account. Each recipient needs to complete their own Form 1583, but they can all share the same mailbox address.

Your mail is stored in secure, access-controlled facilities with 24/7 surveillance. Only authorized staff can handle your mail. All scanned documents are encrypted and stored on secure servers. We use bank-level SSL encryption for all data transmission.

Only you can access your account using your secure login credentials. We never share your information or mail with third parties. Our staff can only handle your mail according to your specific instructions through the dashboard. All activity is logged for security purposes.

When you cancel, you have 30 days to download any scanned documents and arrange for forwarding or disposal of physical mail. After 30 days, scanned documents are securely deleted from our servers, and any remaining physical mail is shredded according to our privacy policy.

Yes, we offer HIPAA-compliant mail handling for medical practices and healthcare professionals. This service includes additional security measures and requires a Business Associate Agreement (BAA). Contact our sales team to set up HIPAA-compliant service.

We verify your identity through USPS Form 1583, which requires two forms of government-issued ID (such as a driver's license or passport). This is a USPS requirement for all commercial mail receiving agencies to prevent fraud and ensure mail security.