Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when registering for and using our services:

Account Information

• Full legal name
• Date of birth
• Email address
• Phone number
• Physical address
• Payment information (credit/debit card details, billing address)

Identity Verification Information

• Government-issued photo identification (driver's license, passport, state ID)
• Social Security Number or Tax ID (for business accounts)
• USPS Form 1583 documentation
• Notarized documents and signatures

Business Information (for business accounts)

• Business name and type
• Employer Identification Number (EIN)
• Business registration documents
• Authorized signers and beneficial owners

1.2 Information We Collect Automatically

When you access our website and services, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent on services, access times
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 Mail and Package Information

As part of our mail handling services, we collect:

• Sender information from mail and packages
• Photographs of mail envelopes and package exteriors
• Scanned contents of mail (when you request scanning)
• Tracking numbers and shipping information
• Mail handling instructions and preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Provision

• Create and manage your virtual mailbox account
• Receive, process, and handle your mail and packages
• Provide mail scanning, forwarding, and other requested services
• Send notifications about mail arrivals and account activity
• Process payments and manage billing

2.2 Compliance and Security

• Verify your identity as required by USPS regulations
• Comply with legal obligations and government requests
• Prevent fraud, unauthorized access, and illegal activities
• Protect the security and integrity of our services
• Enforce our Terms and Conditions

2.3 Communication

• Send service-related notifications and updates
• Respond to your inquiries and customer support requests
• Provide important account and service information
• Send marketing communications (with your consent)

2.4 Service Improvement

• Analyze usage patterns and trends
• Improve and optimize our services and website
• Develop new features and services
• Conduct research and analytics

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Shipping Carriers: USPS, FedEx, UPS, DHL for mail forwarding
• Payment Processors: To process your payments securely
• Identity Verification Services: To verify your identity and prevent fraud
• Cloud Storage Providers: To securely store scanned mail and documents
• Customer Support Tools: To manage customer inquiries and support

3.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Subpoenas, court orders, or legal process
• Government or law enforcement requests
• National security or public safety requirements
• Protection of our legal rights and property
• Investigation of fraud or illegal activity

3.3 Business Transfers

If Keeper Mailbox is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent or at your direction.

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest using industry-standard protocols (TLS/SSL)
• Secure data centers with physical access controls
• Regular security audits and vulnerability assessments
• Employee training on data security and privacy
• Access controls limiting employee access to personal information
• Intrusion detection and prevention systems

4.2 Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active and for 7 years after closure for legal compliance
• Mail Images: Retained according to your plan and deleted after specified retention period
• Transaction Records: Retained for 7 years for tax and accounting purposes
• Identity Verification: Retained for 7 years after account closure per USPS requirements

5. Your Privacy Rights

5.1 Access and Correction

You have the right to access and update your personal information. You can:

• View and edit your account information through your dashboard
• Request a copy of your personal information
• Correct inaccurate or incomplete information

5.2 Data Deletion

You may request deletion of your personal information, subject to:

• Legal obligations requiring data retention
• Legitimate business purposes (e.g., fraud prevention)
• Outstanding debts or disputes
• Completion of transactions in progress

5.3 Marketing Communications

You can opt out of marketing communications by:

• Clicking the "unsubscribe" link in marketing emails
• Updating your communication preferences in your account settings
• Contacting customer support

Note: You cannot opt out of service-related communications necessary for account management.

5.4 State-Specific Rights

Residents of certain U.S. states have additional privacy rights:

California Residents (CCPA/CPRA)

• Right to know what personal information is collected
• Right to know if personal information is sold or shared
• Right to opt-out of sale of personal information (we do not sell information)
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

Virginia, Colorado, Connecticut, and Other States

Residents of states with comprehensive privacy laws have similar rights including access, correction, deletion, and opt-out rights. Contact us to exercise your rights.

5.5 Exercising Your Rights

To exercise your privacy rights, contact us at:

• Email: privacy@keepermailbox.com
• Phone: 1-800-555-0123
• Mail: Keeper Mailbox Privacy Department, [Address]

We will respond to verified requests within 45 days (or as required by applicable law).

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. We use cookies and similar technologies to enhance your experience and collect information.

6.2 Types of Cookies We Use

Cookie Type	Purpose
Essential Cookies	Required for website functionality, login, and security
Performance Cookies	Analyze how visitors use our website to improve performance
Functionality Cookies	Remember your preferences and settings
Marketing Cookies	Deliver relevant advertisements and measure campaign effectiveness

6.3 Third-Party Analytics

We use third-party analytics services including:

• Google Analytics: To understand website usage and improve user experience
• Other Analytics Tools: For performance monitoring and optimization

6.4 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will promptly delete such information.

If you believe we have collected information from a child, please contact us immediately at privacy@keepermailbox.com.

8. International Data Transfers

Keeper Mailbox operates in the United States. If you access our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States.

By using our services, you consent to the transfer of your information to the United States and acknowledge that U.S. privacy laws may differ from those in your jurisdiction.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to your registered email address
• Displaying a prominent notice on our website or in your account dashboard

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Keeper Mailbox Privacy Department
Email: support@keepermailbox.com
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

We will respond to your inquiry as promptly as possible, typically within 5 business days.

12. Data Protection Officer

For privacy-related concerns or to exercise your privacy rights, you may contact our Data Protection Officer:

Data Protection Officer
Email: support@keepermailbox.com